Refund Policy

At Evonix Technologies Private Limited (“Evonix,” “we,” “us,” or “our”), we strive to ensure your satisfaction with our services. This Refund Policy outlines the terms under which refunds may be requested and processed for payments made through our website Evonix.co (the “Website”) or related services (collectively, the “Services”). By using our Services, you agree to this Refund Policy.

- Non-Refundable Payments: Unless explicitly stated otherwise, all payments made for our Services are non-refundable. This includes fees for web design, web development, mobile application development, digital marketing, experiential marketing, SEO services, social media marketing services, branding consulting marketing services, and own developed software services like chatbot, whatsapp marketing and HRMS application processed via our payment gateway.

- Exceptions: Refunds may be considered under specific circumstances outlined below or at our sole discretion.

Refunds may be requested only if:

- Service Not Delivered: We fail to provide the agreed-upon Service within the specified timeframe due to reasons solely attributable to Evonix.
- Duplicate Payment: You were charged more than once for the same transaction due to a technical error.
- Cancellation by Evonix: We cancel a Service after payment has been made, and no alternative is provided.

Refunds will not be issued for:

- Change of mind after a purchase.
- Failure to use the Service after purchase.
- Issues arising from third-party services (e.g., payment gateway errors outside our control).

- How to Request a Refund: To request a refund, contact us within 7 days of the transaction or issue at [email protected]. Include:

˙ Your full name and contact details.
˙ Transaction ID or receipt number.
˙ A brief explanation of the refund request.

- Review Period: We will review your request within 5-10 business days and notify you of the outcome via email.

- Refund Method: Approved refunds will be processed to the original payment method unless otherwise agreed. Processing times may vary depending on the payment provider.

- Payments are processed through third-party payment gateways (Razorpay, Stripe). Refunds, where applicable, are subject to the terms and processing timelines of these providers.
- We are not responsible for delays or issues caused by third-party processors.

- Completed Services: No refunds will be issued for Services that have been fully delivered or accessed.
- Promotional Offers: Payments made under discounts, promotions, or special offers are non-refundable unless otherwise specified at the time of purchase.

- If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to suspend your account and access to our Services until the matter is resolved.
- You agree to cover any costs incurred by Evonix due to unjustified chargebacks.

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

If you have questions or need assistance with a refund request, please reach out to us at:

Evonix Technologies Private Limited
Akruti Avenues, 402-403,
Datta Mandir Rd, Shankar Kalat
Nagar, Wakad, Pune,
Maharashtra 411057
Email: [email protected]
Phone: +91-7888000375